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İŞ TATMİNİ, PERFORMANS, İŞ STRESİ VE İŞTEN AYRILMA NİYETİ ARASINDAKİ İLİŞKİLERİN İNCELENMESİ: HASTANE ÖRNEĞİ

Year 2015, Issue: 4, 39 - 64, 25.11.2015

Abstract

Bu araştırma Elazığ ilinde bir devlet hastanesinde görev yapan hastane çalışanlarının performansı, iş stresi, iş tatmini ve işten ayrılma niyetleri arasındaki ilişkiyi belirlemek amacıyla yapılmıştır. Ayrıca araştırmada performans üzerinde iş tatmini ve iş stresinin etkileri de sorgulanmıştır. Bunun yanında araştırmada işten ayrılma niyeti üzerinde; iş tatmini, iş stresi ve performansın etkileri sorgulanmıştır. Araştırma sonucunda hastanede görev yapan 196 kişiye ulaşılmıştır. Araştırma anket esasına dayalı kesitsel bir araştırmadır. Algılanan Stres Ölçeği, Minnesota İş Tatmini Anketi, İşten Ayrılma Niyeti Ölçeği ve Performans Ölçeği veri toplamak için kullanılmıştır. 5’li Likert ölçeğine göre değerlendirildiğinde iş tatmini ortalaması 3,29, performans ortalaması 4,25 ve iş stresi ortalaması 2,74 ve işten ayrılma niyeti ortalaması 2,28 bulunmuştur. Çalışanların, performans, iş tatmini, iş stresi ve işten ayrılma niyeti arasında anlamlı ilişkiler bulunmuştur. İş tatmini ve iş stresinin, performansın önemli birer belirleyicisi olduğu; performansın ise işten ayrılma niyetinin önemli bir belirleyicisi olduğu bulunmuştur.

References

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ANALYSING THE RELATIONSHIP BETWEEN JOB SATISFACTION, PERFORMANCE, JOB STRESS AND THE INTENTION TO LEAVE: HOSPITAL CASE

Year 2015, Issue: 4, 39 - 64, 25.11.2015

Abstract

The purpose of this study is to analyze the relationship between performance, job stress, job satisfaction and the intention to leave among hospital staff in a public hospital in Elazığ. In addition to this, this study analyzes both the impacts of job satisfaction and job stress on performance of hospital staff and the effects of job satisfaction, job stress and performance on personnel’s intention to leave. The research includes 196 staff and it is based on questionnaire and cross sectional study. The Perceived Stress Scale, Minnesota Job Satisfaction Questionnaire, Intention to Leave Questionnaire and Employee Performance Scale are used for data collection. When evaluated with 5 point Likert Scale, the means of job satisfaction, performance, job stress, and intention to leave are found 3,29, 4,25, 2,74, 2,28 respectively. It is found that there is a significant relationship between performance, job satisfaction, job stress and the intention to leave. It is found that job satisfaction and job stress are significant predictors for performance, and performance is a significant predictor for the intention to leave.

References

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  • • BARAK, M. E. M., NISSLY, J. A. and LEVIN, A., (2001), Antecedents to retention and turnover among child welfare, social work, and other human service employees: What can we learn form past research? A review and metanalyis, The Social Service Review, 75 (4), 625-661.
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  • • BAUMEISTER, R. F. and LEARY, M. R., (1995), The need to belong: Desire for interpersonal attachments as a fundamental human motivation, Psychological Bulletin, 117 (33), 497-529.
  • • BOUWKAMP, J. C., (2008), The work values and job satisfaction of family physicians, (Ph. D. Thesis), Department of Counseling and Educational Psychology, Indiana University, USA.
  • • BUTLER, J., (1991), Toward understanding and measuring conditions of trust: Evolutions of a condition of trust inventory, Journal of Management 17 (4), 643-663.
  • • CABLE, D. and PARSONS, C. K., (2001), Socialization tactics and person-organization fit, Personnel Psychology 54 (1), 1-23.
  • • CAMPBELL, J. P., (1990), Modeling the performance prediction problem in industrial and organizational psychology, In: Dunnette MD, Hough LM, eds. Handbook of Industrial and Organizational Psychology, Palo Alto, CA: Consulting Psychologists Press; ss. 687–732.
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  • • ÇEKMECELIOĞLU, H., (2006), İş tatmini ve örgütsel bağlılık tutumlarının işten ayrılma niyeti ve verimlilik üzerindeki etkilerinin değerlendirilmesi: Bir araştırma, İş Güç Endüstri İlişkileri ve İnsan Kaynakları Dergisi, Cilt: 8 Sayı: 2, ss.153-168.
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  • • EL-JARDALI, F., JAMAL, D., ABDALLAH, A. and KASSAK, K., (2007), Human Resources for health planning and management in the Eastern Mediterranean Region: Facts, gaps and forward thinking for research and policy, Human Resources for Health, 5 (9).
  • • EREN, S. S. ve HAYATOĞLU, Ö., (2011), Etik ikliminin satış elemanlarının iş tutumlarına ve iş performanslarına etkisi: İlaç sektöründe bir uygulama, ZKÜ Sosyal Bilimler Dergisi, 7 (14), 109-128.
  • • ERGUN, G., (2008), Sağlık işletmelerinde örgütsel stresin işgücü performansıyla etkileşiminin incelenmesi, Yayınlanmış Yüksek Lisans Tezi. Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü, İzmir.
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  • • FIRTH, L., MELLOR, D. J., MOORE, K. A. and LOQUET, C., (2004), How can managers reduce employee intention to quit?, Journal of Managerial Psychology, 19 (2), 170-187.
  • • FISHER, C. D., (2005), Why do lay people believe that satisfaction and performance are correlated? Possible sources of a commonsense theory, Journal of Organizational Behavior, 24 (6), 753-777.
  • • FORD, R., SIVO, S., FOTTLER, M., DICKSON, D., BRADLEY, K., JOHNSON, L., (2006), Aligning internal organizational factors with a service excellence mission: An exploratory investigation in healthcare, Health Care Management Review, 31 (4), 259-269.
  • • GREGORY, A., (2011), Transformational leadership, job satisfaction, organizational commitment, and non-supervisory nurses' intention to leave, (Ph. D. Thesis), Lynn University, USA.
  • • GRIFFETH, R.W., HOM, P.V. and GAERTNER, S., (2000), A meta-analysis of antecedents and correlates of employee turnover: update, moderator tests, and research implications for the next millennium, Journal of Management, 26 (3), 463–488.
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There are 80 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Sabahattin Tekingündüz

Mehmet Top

Mustafa Seçkin This is me

Publication Date November 25, 2015
Submission Date November 25, 2015
Published in Issue Year 2015 Issue: 4

Cite

APA Tekingündüz, S., Top, M., & Seçkin, M. (2015). İŞ TATMİNİ, PERFORMANS, İŞ STRESİ VE İŞTEN AYRILMA NİYETİ ARASINDAKİ İLİŞKİLERİN İNCELENMESİ: HASTANE ÖRNEĞİ. Verimlilik Dergisi(4), 39-64.

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