Araştırma Makalesi
BibTex RIS Kaynak Göster

The Mediating Role of Psychological Capital in the Effect of Emotional Intelligence on Resistance to Change

Yıl 2023, Cilt: 10 Sayı: 2, 817 - 832, 25.10.2023
https://doi.org/10.17336/igusbd.1067133

Öz

Psychological capital (PsyCap) has been found as a substantial contributor to a range of desirable organizational outcomes. Emotional intelligence (EI) and PsyCap have both been shown to be effective in overcoming resistance to change (RTC). In an ever-changing field such as the banking sector, one of the biggest problems with managing change is that employees may resist it when they have to adapt to the change. The data for the study was gathered via the use of a questionnaire that was sent online to 253 private bank employees. After the validating factor analysis with the help of SPSS AMOS 26 program, the structural equation model was drawn and the relationships between the variables were evaluated. This research examines the influence of EI and PsyCap on employee RTC. The findings show that EI has a positive impact on PsyCap and a negative impact on RTC. PsyCap has a negative impact on RTC. PsyCap mediated the impact of EI on RTC.

Kaynakça

  • ADERIBIGBE, J. K., & MJOLI, T. Q. (2019). Relationship between Occupational Stress, Organisational Citizenship Behaviour, Psychological Capital and Emotional Intelligence among Nigerian Employees. African Journal of Business & Economic Research, 14(1).
  • ALZAHRANI, M. S. (2019). The Impact of Emotional Intelligence on Readiness for Organizational Change: A Case Study on a Government Authority in Saudi Arabia. American Journal of Industrial and Business Management, 9(09), 1880.
  • AMARANTOU, V., KAZAKOPOULOU, S., CHATZOUDES, D., & CHATZOGLOU, P. (2018). Resistance to change: an empirical investigation of its antecedents. Journal of Organizational Change Management.
  • ASLAN, Ş., & ÖZATA, M. (2008). Duygusal zekâ ve tükenmişlik arasındaki ilişkilerin araştırılması: sağlık çalışanları örneği. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi (30), 77-97.
  • AVEY, J. B., AVOLIO, B. J., & LUTHANS, F. (2011). Experimentally analyzing the impact of leader positivity on follower positivity and performance. The Leadership Quarterly, 22(2), 282-294.
  • AVEY, J. B., WERNSING, T. S., & LUTHANS, F. (2008). Can positive employees help positive organizational change? Impact of psychological capital and emotions on relevant attitudes and behaviors. The Journal of Applied Behavioral Science, 44(1), 48-70.
  • BANDURA, A. (1978). Reflections on self-efficacy. Advances in behavior research and therapy, 1(4), 237-269.
  • BANDURA, A. (1982). The assessment and predictive generality of self-percepts of efficacy. Journal of behavior therapy and experimental psychiatry, 13(3), 195-199.
  • BANDURA, A. (1997). Self‐Efficacy: The Exercise of Control, WH Freeman and Company, New York, NY.
  • BANDURA, A. (2010). Self‐efficacy. The Corsini encyclopedia of psychology, 1-3.
  • BARON, R., & KENNY, D. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, Strategic, and Statistical considerations. Journal of Personality and Social Psychology, 51 (6), 1173-1182
  • BARON, R. A., FRANKLIN, R. J., & HMIELESKI, K. M. (2016). Why entrepreneurs often experience low, not high, levels of stress: The joint effects of selection and psychological capital. Journal of management, 42(3), 742-768.
  • BARTLETT, J. E., KOTRLIK, J. W., & HIGGINS, C. (2001). Determining appropriate sample size in survey research. Information Technology, Learning, and Performance Journal, 19(1), 43-50.
  • BEAL III, L., STAVROS, J. M., & COLE, M. L. (2013). Effect of psychological capital and resistance to change on organizational citizenship behavior. SA Journal of Industrial Psychology, 39(2), 01-11.
  • BEEREL, A. (2009). Leadership and change management. Sage.
  • BERNERTH, J. B., ARMENAKIS, A. A., FEILD, H. S., & WALKER, H. J. (2007). Justice, cynicism, and commitment: A study of important organizational change variables. The Journal of Applied Behavioral Science, 43(3), 303-326.
  • BHATTACHERJEE, A., & HIKMET, N. (2007). Physicians' resistance toward healthcare information technology: a theoretical model and empirical test. European Journal of Information Systems, 16(6), 725-737.
  • BOERRIGTER, C. (2017). What makes employees highly engaged and performing? Leader's emotional intelligence, service climate and psychological capital University of Twente].
  • CENFETELLI, R. T. (2004). Inhibitors and enablers as dual factor concepts in technology usage. Journal of the Association for Information Systems, 5(11), 16.
  • CHEN, D. J., & LIM, V. K. (2012). Strength in adversity: The influence of psychological capital on job search. Journal of Organizational Behavior, 33(6), 811-839.
  • ÇALIŞKAN, A. (2019). Değişime Direnç: Bir ölçek uyarlama çalışması. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 24(2), 237-252.
  • CLAPP-SMITH, R., AVEY, G.R. &VOGELGESANG, J. (2009). Authentic Leadership and Positive Psychological Capital: The Mediating Role of Trust at the Group Level Analysis. Journal of Leadership and Organizational Studies, Vol. 15, No.3, pp. 227-240.
  • DENT, E. B., & GOLDBERG, S. G. (1999). Challenging “resistance to change”. The Journal of Applied Behavioral Science, 35(1), 25-41.
  • DHINGRA, R., & PUNIA, B. (2016). Impact of Organizational Culture on Employees' Readiness to Change: A study in Indian perspective. Journal of Management Research, 16(3), 135-147.
  • DIEDERICKS, J.C, CILLIERS, F., & BEZUIDENHOUT, A. (2019). Resistance to change, work engagement and psychological capital of academics in an open distance learning work environment. SA Journal of Human Resource Management/SA Tydskrif vir Menslikehulpbronbestuur, 17(0), a1142. https://doi.org/10.4102/sajhrm.v17i0.1142
  • DORLING, J. L. (2017). Impact of psychological capital on the resistance to change during post-merger integration: A theoretical model. Journal of Organizational Change Management.
  • DULEWICZ, V., & HIGGS, M. (2000). Emotional intelligence–A review and evaluation study. Journal of managerial Psychology.
  • FOSTER, R. D. (2010). Resistance, justice, and commitment to change. Human resource development quarterly, 21(1), 3-39.
  • FREDRICKSON, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American psychologist, 56(3), 218.
  • GEORGALIS, J., SAMARATUNGE, R., KIMBERLEY, N., & LU, Y. (2015). Change process characteristics and resistance to organizational change: The role of employee perceptions of justice. Australian Journal of Management, 40(1), 89-113.
  • GEORGE, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human relations, 53(8), 1027-1055.
  • GUO, X., SUN, Y., WANG, N., PENG, Z., & YAN, Z. (2013). The dark side of elderly acceptance of preventive mobile health services in China. Electronic Markets, 23(1), 49-61.
  • HAIR, J. F., BLACK, W. C., BABIN, B. J., ANDERSON, R. E., & TATHAM, R. L. (2009). Análise multivariada de dados. Bookman editora.
  • HUY, Q. N. (1999). Emotional capability, emotional intelligence, and radical change. Academy of management review, 24(2), 325-345.
  • JAIN, S., JAIN, V., & DAS, S. (2018). Relationship analysis between emotional intelligence and service quality with special evidences from Indian banking sector. Revista Espacios, 39(33).
  • KHYAREH, M. M. (2017). Institutions and entrepreneurship: the mediating role of corruption. World Journal of Entrepreneurship, Management and Sustainable Development.
  • LOPES, P. N. (2016). Emotional intelligence in organizations: Bridging research and practice. Emotion Review, 8(4), 316-321.
  • LUTHANS, F. (2002). Positive organizational behavior: Developing and managing psychological strengths. Academy of Management Perspectives, 16(1), 57-72.
  • MALIK, S. Z., & MASOOD, S. (2015). Emotional intelligence and resistance to change: Mediating role of psychological capital in telecom sector of Pakistan. Pakistan Journal of Commerce and Social Sciences (PJCSS), 9(2), 485-502.
  • MASTEN, A. S. (2001). Ordinary magic: Resilience processes in development. American psychologist, 56(3), 227.
  • MAYER, J. D., SALOVEY, P., & CARUSO, D. R. (2004). TARGET ARTICLES:" Emotional intelligence: Theory, findings, and implications". Psychological inquiry, 15(3), 197-215.
  • MELLÃO, N., & MÓNICO, L. d. S. M. (2013). The relation between emotional intelligence and psychological capital of employees. International Journal of Developmental and Educational Psychology, 2(1), 545-550.
  • MENON, S., & PRABHU, V. V. (2016). The impact of psychological capital on resistance to change. Revelation, 15, 1-82.
  • MICHEL, A., BY, R. T., & BURNES, B. (2013). The limitations of dispositional resistance in relation to organizational change. Management Decision.
  • MORADI, M., HONARI, H., NAGHSHBANDI, S., JABARI, N., & AZARPIRA, G. (2012). The relationship between emotional intelligence and job satisfaction among coaches in premier under-20 football league. International Journal of Academic Research in Business and Social Sciences, 2(6), 73.
  • NOE, R. A., TEWS, M. J., & MCCONNELL, D. A. (2010). Learner engagement: A new perspective for enhancing our understanding of learner motivation and workplace learning. The Academy of Management Annals, 4(1), 279-315.
  • OREG, S. (2006). Personality, context, and resistance to organizational change. European journal of work and organizational psychology, 15(1), 73-101.
  • ORUÇ, E. (2018). Psikolojik Sermaye Ölçeği Kısa Formunun Türkçe Uyarlaması: Geçerlik ve Güvenirlik Çalışması. Electronic Turkish Studies, 13(14).
  • PETERSON, S. J., LUTHANS, F., AVOLIO, B. J., WALUMBWA, F. O., & ZHANG, Z. (2011). Psychological capital and employee performance: A latent growth modeling approach. Personnel psychology, 64(2), 427-450.
  • PIDERIT, S. K. (2000). Rethinking resistance and recognizing ambivalence: A multidimensional view of attitudes toward an organizational change. Academy of management review, 25(4), 783-794.
  • PRADHAN, R. K., JENA, L. K., & BHATTACHARYA, P. (2016). Impact of psychological capital on organizational citizenship behavior: Moderating role of emotional intelligence. Cogent Business & Management, 3(1), 1194174.
  • QADEER, F., & JAFFERY, H. (2014). Mediation of psychological capital between organizational climate and organizational citizenship behavior. Pakistan Journal of Commerce and Social Sciences, 8(2), 453-470.
  • REGINATO, E., FADDA, I., & PAGLIETTI, P. (2016). The influence of resistance to change on public-sector reform implementation: the case of Italian municipalities’ internal control system. International Journal of Public Administration, 39(12), 989-999.
  • SADOUGHI, M., & ZARJINI, Z. (2017). The relationship between emotional intelligence, psychological capital and teachers' job burnout. Scientific Journal of Social Psychology, 5(43), 1-12.
  • SAFARI, A., ADELPANAH, A., SOLEIMANI, R., AQAGOLI, P. H., EIDIZADEH, R., & SALEHZADEH, R. (2020). The effect of psychological empowerment on job burnout and competitive advantage. Management Research: Journal of the Iberoamerican Academy of Management.
  • SALOVEY, P., & MAYER, J. D. (1990). Emotional intelligence. Imagination, cognition and personality, 9(3), 185-211.
  • SARUHAN, N. (2013). Organizational change: The effects of trust in organization and psychological capital during change process. Journal of Business Economics and Finance, 2(3), 13-35.
  • SARWAR, H., NADEEM, K., & AFTAB, J. (2017). The impact of psychological capital on project success mediating role of emotional intelligence in construction organizations of Pakistan. Journal of Global Entrepreneurship Research, 7(1), 1-13.
  • SCHEIER, M. F., CARVER, C. S., & BRIDGES, M. W. (2001). Optimism, pessimism, and psychological well-being.
  • SCHUTTE, N. (2006). Techniques for developing emotional intelligence. Emotional Intelligence International Symposium 2005,
  • SELIGMAN, M. E. (2006). Learned optimism: How to change your mind and your life. Vintage.
  • SERRAT O. (2017) Understanding and Developing Emotional Intelligence. In: Knowledge Solutions. Springer, Singapore. https://doi.org/10.1007/978-981-10-0983-9_37
  • SNYDER, C. R., SHOREY, H. S., CHEAVENS, J., PULVERS, K. M., ADAMS III, V. H., & WIKLUND, C. (2002). Hope and academic success in college. Journal of educational psychology, 94(4), 820.
  • SYAHMI, A., FADZIL, A., HASSAN, R., ABDUL, S. J., MOHAMAD, N. S., IZZUDDIN, M., & ALI, R. (2019). Towards a successful organizational change: The role of dialogic communication. International Journal of Asian Social Science, 9(1), 86-95.
  • THOMAS, R., SARGENT, L. D., & HARDY, C. (2011). Managing organizational change: Negotiating meaning and power-resistance relations. Organization Science, 22(1), 22-41.
  • VAKOLA, M., TSAOUSIS, I., & NIKOLAOU, I. (2004). The role of emotional intelligence and personality variables on attitudes toward organisational change. Journal of managerial Psychology.
  • VAN TONDER, C. L. (2004). Exploring the Nature of Nonlinear Organizational Change: A Case Study on a" Run-on-Deposits". EMERGENCE-MAHWAH-LAWRENCE ERLBAUM-, 6(3), 33.
  • WALUMBWA, F. O., LUTHANS, F., AVEY, J. B., & OKE, A. (2011). Retracted: Authentically leading groups: The mediating role of collective psychological capital and trust. Journal of Organizational Behavior, 32(1), 4-24.
  • WONG, C. S., & LAW, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The leadership quarterly, 13(3), 243-274.
  • ZAMPETAKIS, L. A., BELDEKOS, P., & MOUSTAKIS, V. S. (2009). ‘‘Day-to-day” entrepreneurship within organisations: The role of trait Emotional Intelligence and Perceived Organisational Support. European Management Journal, 27(3), 165-175.

Duygusal Zeka ve Değişime Karşı Direnç Etkisinde Psikolojik Sermayenin Aracı Rolü

Yıl 2023, Cilt: 10 Sayı: 2, 817 - 832, 25.10.2023
https://doi.org/10.17336/igusbd.1067133

Öz

Psikolojik sermaye, bir dizi arzu edilen örgütsel sonuca önemli bir katkıda bulunmuştur. Duygusal zeka ve Psikolojik sermayenin değişime karşı direncin üstesinden gelmede etkili olduğu gösterilmiştir. Bankacılık sektörü gibi sürekli değişen bir alanda, değişimi yönetmede en büyük sorunlardan biri, çalışanların değişime uyum sağlamak zorunda kaldıklarında buna direnebilmeleridir. Çalışmanın verileri, 253 özel banka çalışanına çevrimiçi olarak gönderilen bir anket kullanılarak toplanmıştır. SPSS AMOS 26 programı yardımıyla yapılan doğrulayıcı faktör analizden sonra yapısal eşitlik modeli çizilerek değişkenler arasındaki ilişkiler değerlendirilmiştir. Bu araştırma, duygusal zeka ve psikolojik sermayenin çalışanların sergilediği değişime direnç üzerindeki etkisini incelemektedir. Bulgular, duygusal zekanın psikolojik sermaye üzerinde olumlu ve değişime direnç üzerinde olumsuz bir etkisi olduğunu göstermektedir. Psikolojik sermayenin değişime direnç üzerinde olumsuz etkisi vardır. Psikolojik sermaye, duygusal zekanın değişime direnç üzerindeki etkisine aracılık etmektedir.

Kaynakça

  • ADERIBIGBE, J. K., & MJOLI, T. Q. (2019). Relationship between Occupational Stress, Organisational Citizenship Behaviour, Psychological Capital and Emotional Intelligence among Nigerian Employees. African Journal of Business & Economic Research, 14(1).
  • ALZAHRANI, M. S. (2019). The Impact of Emotional Intelligence on Readiness for Organizational Change: A Case Study on a Government Authority in Saudi Arabia. American Journal of Industrial and Business Management, 9(09), 1880.
  • AMARANTOU, V., KAZAKOPOULOU, S., CHATZOUDES, D., & CHATZOGLOU, P. (2018). Resistance to change: an empirical investigation of its antecedents. Journal of Organizational Change Management.
  • ASLAN, Ş., & ÖZATA, M. (2008). Duygusal zekâ ve tükenmişlik arasındaki ilişkilerin araştırılması: sağlık çalışanları örneği. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi (30), 77-97.
  • AVEY, J. B., AVOLIO, B. J., & LUTHANS, F. (2011). Experimentally analyzing the impact of leader positivity on follower positivity and performance. The Leadership Quarterly, 22(2), 282-294.
  • AVEY, J. B., WERNSING, T. S., & LUTHANS, F. (2008). Can positive employees help positive organizational change? Impact of psychological capital and emotions on relevant attitudes and behaviors. The Journal of Applied Behavioral Science, 44(1), 48-70.
  • BANDURA, A. (1978). Reflections on self-efficacy. Advances in behavior research and therapy, 1(4), 237-269.
  • BANDURA, A. (1982). The assessment and predictive generality of self-percepts of efficacy. Journal of behavior therapy and experimental psychiatry, 13(3), 195-199.
  • BANDURA, A. (1997). Self‐Efficacy: The Exercise of Control, WH Freeman and Company, New York, NY.
  • BANDURA, A. (2010). Self‐efficacy. The Corsini encyclopedia of psychology, 1-3.
  • BARON, R., & KENNY, D. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, Strategic, and Statistical considerations. Journal of Personality and Social Psychology, 51 (6), 1173-1182
  • BARON, R. A., FRANKLIN, R. J., & HMIELESKI, K. M. (2016). Why entrepreneurs often experience low, not high, levels of stress: The joint effects of selection and psychological capital. Journal of management, 42(3), 742-768.
  • BARTLETT, J. E., KOTRLIK, J. W., & HIGGINS, C. (2001). Determining appropriate sample size in survey research. Information Technology, Learning, and Performance Journal, 19(1), 43-50.
  • BEAL III, L., STAVROS, J. M., & COLE, M. L. (2013). Effect of psychological capital and resistance to change on organizational citizenship behavior. SA Journal of Industrial Psychology, 39(2), 01-11.
  • BEEREL, A. (2009). Leadership and change management. Sage.
  • BERNERTH, J. B., ARMENAKIS, A. A., FEILD, H. S., & WALKER, H. J. (2007). Justice, cynicism, and commitment: A study of important organizational change variables. The Journal of Applied Behavioral Science, 43(3), 303-326.
  • BHATTACHERJEE, A., & HIKMET, N. (2007). Physicians' resistance toward healthcare information technology: a theoretical model and empirical test. European Journal of Information Systems, 16(6), 725-737.
  • BOERRIGTER, C. (2017). What makes employees highly engaged and performing? Leader's emotional intelligence, service climate and psychological capital University of Twente].
  • CENFETELLI, R. T. (2004). Inhibitors and enablers as dual factor concepts in technology usage. Journal of the Association for Information Systems, 5(11), 16.
  • CHEN, D. J., & LIM, V. K. (2012). Strength in adversity: The influence of psychological capital on job search. Journal of Organizational Behavior, 33(6), 811-839.
  • ÇALIŞKAN, A. (2019). Değişime Direnç: Bir ölçek uyarlama çalışması. Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 24(2), 237-252.
  • CLAPP-SMITH, R., AVEY, G.R. &VOGELGESANG, J. (2009). Authentic Leadership and Positive Psychological Capital: The Mediating Role of Trust at the Group Level Analysis. Journal of Leadership and Organizational Studies, Vol. 15, No.3, pp. 227-240.
  • DENT, E. B., & GOLDBERG, S. G. (1999). Challenging “resistance to change”. The Journal of Applied Behavioral Science, 35(1), 25-41.
  • DHINGRA, R., & PUNIA, B. (2016). Impact of Organizational Culture on Employees' Readiness to Change: A study in Indian perspective. Journal of Management Research, 16(3), 135-147.
  • DIEDERICKS, J.C, CILLIERS, F., & BEZUIDENHOUT, A. (2019). Resistance to change, work engagement and psychological capital of academics in an open distance learning work environment. SA Journal of Human Resource Management/SA Tydskrif vir Menslikehulpbronbestuur, 17(0), a1142. https://doi.org/10.4102/sajhrm.v17i0.1142
  • DORLING, J. L. (2017). Impact of psychological capital on the resistance to change during post-merger integration: A theoretical model. Journal of Organizational Change Management.
  • DULEWICZ, V., & HIGGS, M. (2000). Emotional intelligence–A review and evaluation study. Journal of managerial Psychology.
  • FOSTER, R. D. (2010). Resistance, justice, and commitment to change. Human resource development quarterly, 21(1), 3-39.
  • FREDRICKSON, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American psychologist, 56(3), 218.
  • GEORGALIS, J., SAMARATUNGE, R., KIMBERLEY, N., & LU, Y. (2015). Change process characteristics and resistance to organizational change: The role of employee perceptions of justice. Australian Journal of Management, 40(1), 89-113.
  • GEORGE, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human relations, 53(8), 1027-1055.
  • GUO, X., SUN, Y., WANG, N., PENG, Z., & YAN, Z. (2013). The dark side of elderly acceptance of preventive mobile health services in China. Electronic Markets, 23(1), 49-61.
  • HAIR, J. F., BLACK, W. C., BABIN, B. J., ANDERSON, R. E., & TATHAM, R. L. (2009). Análise multivariada de dados. Bookman editora.
  • HUY, Q. N. (1999). Emotional capability, emotional intelligence, and radical change. Academy of management review, 24(2), 325-345.
  • JAIN, S., JAIN, V., & DAS, S. (2018). Relationship analysis between emotional intelligence and service quality with special evidences from Indian banking sector. Revista Espacios, 39(33).
  • KHYAREH, M. M. (2017). Institutions and entrepreneurship: the mediating role of corruption. World Journal of Entrepreneurship, Management and Sustainable Development.
  • LOPES, P. N. (2016). Emotional intelligence in organizations: Bridging research and practice. Emotion Review, 8(4), 316-321.
  • LUTHANS, F. (2002). Positive organizational behavior: Developing and managing psychological strengths. Academy of Management Perspectives, 16(1), 57-72.
  • MALIK, S. Z., & MASOOD, S. (2015). Emotional intelligence and resistance to change: Mediating role of psychological capital in telecom sector of Pakistan. Pakistan Journal of Commerce and Social Sciences (PJCSS), 9(2), 485-502.
  • MASTEN, A. S. (2001). Ordinary magic: Resilience processes in development. American psychologist, 56(3), 227.
  • MAYER, J. D., SALOVEY, P., & CARUSO, D. R. (2004). TARGET ARTICLES:" Emotional intelligence: Theory, findings, and implications". Psychological inquiry, 15(3), 197-215.
  • MELLÃO, N., & MÓNICO, L. d. S. M. (2013). The relation between emotional intelligence and psychological capital of employees. International Journal of Developmental and Educational Psychology, 2(1), 545-550.
  • MENON, S., & PRABHU, V. V. (2016). The impact of psychological capital on resistance to change. Revelation, 15, 1-82.
  • MICHEL, A., BY, R. T., & BURNES, B. (2013). The limitations of dispositional resistance in relation to organizational change. Management Decision.
  • MORADI, M., HONARI, H., NAGHSHBANDI, S., JABARI, N., & AZARPIRA, G. (2012). The relationship between emotional intelligence and job satisfaction among coaches in premier under-20 football league. International Journal of Academic Research in Business and Social Sciences, 2(6), 73.
  • NOE, R. A., TEWS, M. J., & MCCONNELL, D. A. (2010). Learner engagement: A new perspective for enhancing our understanding of learner motivation and workplace learning. The Academy of Management Annals, 4(1), 279-315.
  • OREG, S. (2006). Personality, context, and resistance to organizational change. European journal of work and organizational psychology, 15(1), 73-101.
  • ORUÇ, E. (2018). Psikolojik Sermaye Ölçeği Kısa Formunun Türkçe Uyarlaması: Geçerlik ve Güvenirlik Çalışması. Electronic Turkish Studies, 13(14).
  • PETERSON, S. J., LUTHANS, F., AVOLIO, B. J., WALUMBWA, F. O., & ZHANG, Z. (2011). Psychological capital and employee performance: A latent growth modeling approach. Personnel psychology, 64(2), 427-450.
  • PIDERIT, S. K. (2000). Rethinking resistance and recognizing ambivalence: A multidimensional view of attitudes toward an organizational change. Academy of management review, 25(4), 783-794.
  • PRADHAN, R. K., JENA, L. K., & BHATTACHARYA, P. (2016). Impact of psychological capital on organizational citizenship behavior: Moderating role of emotional intelligence. Cogent Business & Management, 3(1), 1194174.
  • QADEER, F., & JAFFERY, H. (2014). Mediation of psychological capital between organizational climate and organizational citizenship behavior. Pakistan Journal of Commerce and Social Sciences, 8(2), 453-470.
  • REGINATO, E., FADDA, I., & PAGLIETTI, P. (2016). The influence of resistance to change on public-sector reform implementation: the case of Italian municipalities’ internal control system. International Journal of Public Administration, 39(12), 989-999.
  • SADOUGHI, M., & ZARJINI, Z. (2017). The relationship between emotional intelligence, psychological capital and teachers' job burnout. Scientific Journal of Social Psychology, 5(43), 1-12.
  • SAFARI, A., ADELPANAH, A., SOLEIMANI, R., AQAGOLI, P. H., EIDIZADEH, R., & SALEHZADEH, R. (2020). The effect of psychological empowerment on job burnout and competitive advantage. Management Research: Journal of the Iberoamerican Academy of Management.
  • SALOVEY, P., & MAYER, J. D. (1990). Emotional intelligence. Imagination, cognition and personality, 9(3), 185-211.
  • SARUHAN, N. (2013). Organizational change: The effects of trust in organization and psychological capital during change process. Journal of Business Economics and Finance, 2(3), 13-35.
  • SARWAR, H., NADEEM, K., & AFTAB, J. (2017). The impact of psychological capital on project success mediating role of emotional intelligence in construction organizations of Pakistan. Journal of Global Entrepreneurship Research, 7(1), 1-13.
  • SCHEIER, M. F., CARVER, C. S., & BRIDGES, M. W. (2001). Optimism, pessimism, and psychological well-being.
  • SCHUTTE, N. (2006). Techniques for developing emotional intelligence. Emotional Intelligence International Symposium 2005,
  • SELIGMAN, M. E. (2006). Learned optimism: How to change your mind and your life. Vintage.
  • SERRAT O. (2017) Understanding and Developing Emotional Intelligence. In: Knowledge Solutions. Springer, Singapore. https://doi.org/10.1007/978-981-10-0983-9_37
  • SNYDER, C. R., SHOREY, H. S., CHEAVENS, J., PULVERS, K. M., ADAMS III, V. H., & WIKLUND, C. (2002). Hope and academic success in college. Journal of educational psychology, 94(4), 820.
  • SYAHMI, A., FADZIL, A., HASSAN, R., ABDUL, S. J., MOHAMAD, N. S., IZZUDDIN, M., & ALI, R. (2019). Towards a successful organizational change: The role of dialogic communication. International Journal of Asian Social Science, 9(1), 86-95.
  • THOMAS, R., SARGENT, L. D., & HARDY, C. (2011). Managing organizational change: Negotiating meaning and power-resistance relations. Organization Science, 22(1), 22-41.
  • VAKOLA, M., TSAOUSIS, I., & NIKOLAOU, I. (2004). The role of emotional intelligence and personality variables on attitudes toward organisational change. Journal of managerial Psychology.
  • VAN TONDER, C. L. (2004). Exploring the Nature of Nonlinear Organizational Change: A Case Study on a" Run-on-Deposits". EMERGENCE-MAHWAH-LAWRENCE ERLBAUM-, 6(3), 33.
  • WALUMBWA, F. O., LUTHANS, F., AVEY, J. B., & OKE, A. (2011). Retracted: Authentically leading groups: The mediating role of collective psychological capital and trust. Journal of Organizational Behavior, 32(1), 4-24.
  • WONG, C. S., & LAW, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The leadership quarterly, 13(3), 243-274.
  • ZAMPETAKIS, L. A., BELDEKOS, P., & MOUSTAKIS, V. S. (2009). ‘‘Day-to-day” entrepreneurship within organisations: The role of trait Emotional Intelligence and Perceived Organisational Support. European Management Journal, 27(3), 165-175.
Toplam 70 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Para-Bankacılık, Öğrenme, Motivasyon ve Duygu
Bölüm Makaleler
Yazarlar

Süleyman Cem Bozdoğan 0000-0001-7844-9973

Erken Görünüm Tarihi 25 Ekim 2023
Yayımlanma Tarihi 25 Ekim 2023
Kabul Tarihi 24 Ağustos 2022
Yayımlandığı Sayı Yıl 2023 Cilt: 10 Sayı: 2

Kaynak Göster

APA Bozdoğan, S. C. (2023). The Mediating Role of Psychological Capital in the Effect of Emotional Intelligence on Resistance to Change. İstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi, 10(2), 817-832. https://doi.org/10.17336/igusbd.1067133

Creative Commons Lisansı
İstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi Creative Commons Atıf-GayriTicari-Türetilemez 4.0 Uluslararası Lisansı ile lisanslanmıştır.